PRIVACY POLICY
Last updated: September 29, 2026
1. INFORMATION WE COLLECT
We collect information you provide directly — name, email, shipping address, phone number (optional), and order details — to process your purchase and communicate with you. We also collect basic technical information (IP address, browser, device type) for security, fraud prevention, and analytics.
2. HOW WE USE YOUR INFORMATION
To fulfill orders, respond to inquiries, provide customer support, prevent fraud, comply with legal obligations, and improve our services. We do not sell your personal information.
3. PAYMENT INFORMATION
Payments are processed by our PCI-compliant partners (Stripe, PayPal). We never store raw card or bank account details on our servers. Only tokenized payment references are retained for legitimate business purposes.
4. RETURNS & STORE CREDIT
Returns are issued as store credit only. Store credit codes are tied to the customer email on the original order and expire 12 months after issue unless otherwise noted.
5. COOKIES & TRACKING
We use essential cookies for cart, session, and referral attribution. Analytics cookies help us improve the site. You can control cookies through your browser settings.
6. DATA SECURITY
We use industry-standard security — HTTPS, encrypted passwords, secure sessions, role-based access, audit logs, rate limiting, and automated fraud detection — to protect your information.
7. YOUR RIGHTS
You may request access, correction, or deletion of your personal data by emailing us. We honour applicable Canadian and provincial privacy laws (PIPEDA and provincial equivalents).
8. CONTACT
Questions about this policy? Contact us.